What distinguishes configuration from customization in nCino?

The key distinction between configuration and customization in nCino lies in how each approach interacts with the system's built-in functionalities and standards. Configuration refers to making adjustments to the software using the tools and functionalities that are natively available within nCino, without altering the underlying code or creating new features. This includes aligning with standard practices and labeling, which ensures that implementations are in line with nCino's intended use and integration with other processes.

In contrast, customization pertains to modifying the system beyond its standard capabilities, often involving changes to the code or developing new functionalities tailored to specific needs. Customization can create challenges with support and future updates because it diverges from the original structure of nCino.

Choosing configuration promotes smoother integration, ease of use, and better supportability since it maintains standard practices and does not typically involve the risks associated with more profound alterations to the system. This is why the correctness of the answer highlights how configuration aligns with standard labeling, whereas customization often leads to unsupported functionalities, making the distinction clear and emphasizing the advantages of configuration in utilizing nCino effectively.