Which of the following are key performance indicators (KPIs) that can be tracked using nCino?

The correct answer focuses on key performance indicators that are fundamental to assessing the effectiveness of banking operations. Loan processing time is a crucial KPI because it directly impacts customer satisfaction and the bank's ability to compete in the fast-paced retail banking environment. By measuring how long it takes to process loans, banks can identify bottlenecks in their processes and make improvements.

Customer acquisition costs are another essential KPI, as they provide insight into the financial effectiveness of marketing and sales strategies. Understanding these costs helps banks allocate resources more effectively and enhance profitability.

Additionally, tracking portfolio performance metrics allows banks to evaluate the health of their lending portfolio, assess risk, and ensure that investment strategies align with organizational goals. This data-driven approach supports informed decision-making, enabling banks to innovate while managing risk effectively.

The other options, while relevant to various aspects of a banking institution, are less directly tied to the operational performance metrics that nCino is specifically designed to monitor and improve. For instance, customer feedback ratings and satisfaction surveys are important but more qualitative than quantitative for operational performance. Employee productivity levels focus on HR metrics and not on the essential banking operations that nCino directly facilitates. Lastly, market share and outreach efforts are strategic indicators but do not reflect the specific operational efficiencies that the software